Return & Refund Policy

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free 3-day Return & Exchange Policy, subject to the terms and conditions below.

Key Guidelines:

1. Order Modification and Cancellation:
   • Orders can be cancelled within 24 hours of placement.
   • Beyond 24 hours, cancellations are not possible.
2. Eligibility for Returns and Exchanges:
   • Return or exchange requests must be initiated within 3 days of receiving your order.
   • Items must be returned in their original condition—unused, unworn, unwashed, with all original tags, labels, invoices, and packaging intact.
   • Products showing signs of use, washing, stains, perfume/deodorant odour, makeup marks, damage, alterations, missing tags, or damaged packaging will not be eligible for return or exchange.
   • All returned products are subject to a quality inspection. If the product does not meet our return eligibility criteria, the return or exchange request may be rejected, and the product will be shipped back to the customer.
   • Accessories, complimentary gifts, and promotional items are not eligible for return, exchange, or refund.
3. Handling Charges:
   • Each item is eligible for one free exchange (no handling fee).
   • If you wish to exchange the same item for a second time, a handling fee of ₹150 per item will apply. A Razorpay payment link will be sent to your registered email address or WhatsApp number to complete the payment. The second exchange will be processed only after the handling fee has been successfully received.
   • The second exchange request must be raised within 24 hours of delivery of the exchanged product. Requests received after this period will not be accepted.
     
4. Damaged or Incorrect Items:
   • If you receive a damaged, defective, missing, or incorrect product, please contact us within 24 hours of delivery.
   • To help us process your request efficiently, an uninterrupted unboxing video recorded from opening the sealed package until inspection of the product is highly recommended. Claims without sufficient supporting evidence may not be eligible for approval.
   • Upon verification, we will arrange a replacement, exchange, or refund, as applicable.
5. Refunds:
   • Refunds are applicable only for approved return requests.
   • Prepaid Orders: Refunds will be initiated to the original payment method within 7 working days after the returned product has been received and successfully passed our quality inspection.
6. Exchanges:
   • Approved exchange requests are processed within 8–10 working days from the date the returned product is picked up and successfully passes our quality inspection.
   • Exchange is subject to product availability. If the requested size or product is unavailable, we will contact you with suitable alternatives.
7. Reverse Pickup:
   • Reverse pickup service is subject to service availability at your location.
   • If reverse pickup is unavailable, customers may be requested to self-ship the product to the address provided by our support team. Eligible courier charges may be reimbursed after verification.
     
8. Important Notes:
   • Return, refund, and exchange requests must be approved by our customer support team before any product is sent back.
   • Processing timelines may vary during festivals, public holidays, adverse weather conditions, or unforeseen operational circumstances.
   • Wave & Wear reserves the right to refuse any return, refund, or exchange request that does not comply with this policy.

Contact Us:

For any assistance regarding returns, refunds, or exchanges, please contact us at:

Whatsapp: +91 92134 74607

Email: wavewearsupport@gmail.com