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Return & Refund Policy

At Wave & Wear, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 3-day Return & Exchange Policy, subject to the terms and conditions below.

1. Order Modification and Cancellation

  • Orders may be cancelled within 24 hours of placement, provided the order has not already been processed or dispatched.

  • Once an order has been processed or dispatched, or if the cancellation request is made after 24 hours of placing the order, cancellation may no longer be possible.

  • For Prepaid Orders, if an eligible cancellation request is approved, the applicable refund will be initiated to the original payment method.

  • For Partial Cash on Delivery (Partial COD) Orders, if an eligible cancellation request is made within 24 hours and before the order has been processed or dispatched, the ₹199 advance payment will be eligible for refund.

  • If a Partial COD cancellation request is made after 24 hours of placing the order, or after the order has been processed or dispatched and can no longer be cancelled, the ₹199 Partial COD advance payment will be non-refundable.

  • If an order is cancelled by Wave & Wear or cannot be fulfilled due to reasons attributable to Wave & Wear, any amount already paid by the customer for that order will be refunded, as applicable.

2. Eligibility for Returns and Exchanges

  • Return or exchange requests must be initiated within 3 days of receiving your order.

  • Items must be returned in their original condition — unused, unworn, unwashed, and with all original tags, labels, invoices, and packaging intact.

  • Products showing signs of use, washing, stains, perfume/deodorant odour, makeup marks, damage, alterations, missing tags, or damaged packaging will not be eligible for return or exchange.

  • All returned products are subject to a quality inspection.

  • If the returned product does not meet our return eligibility criteria, the return, refund, or exchange request may be rejected. Where applicable, the product may be shipped back to the customer.

  • Accessories, complimentary gifts, and promotional items are not eligible for return, exchange, or refund unless they are received damaged, defective, or incorrect and the claim is approved by Wave & Wear.

3. Handling Charges for Exchanges

  • Each eligible item is entitled to one free exchange, with no handling fee.

  • If you wish to exchange the same item for a second time, a handling fee of ₹150 per item will apply.

  • A Razorpay payment link will be sent to your registered email address and/or WhatsApp number to complete the applicable payment.

  • The second exchange will be processed only after the handling fee has been successfully received.

  • The second exchange request must be raised within 24 hours of delivery of the first exchanged product. Requests received after this period will not be accepted.

  • Any applicable exchange remains subject to product availability and compliance with our exchange eligibility requirements.

4. Damaged, Defective, Missing, or Incorrect Items

  • If you receive a damaged, defective, missing, or incorrect product, please contact us within 24 hours of delivery.

  • To help us verify and process your request efficiently, an uninterrupted unboxing video, recorded from the opening of the sealed package until inspection of the product, is highly recommended.

  • Claims without sufficient supporting information or evidence may be subject to additional verification and may not be approved if the issue cannot reasonably be verified.

  • Upon successful verification, we will arrange an appropriate replacement, exchange, or refund, as applicable.

5. Refunds

  • Refunds are applicable only for approved return or cancellation requests and are subject to the terms of this policy.

  • Returned products must successfully pass our quality inspection before a return-related refund is processed.

Prepaid Orders

  • For an approved return, the eligible refund amount will be initiated to the original payment method within 7 working days after the returned product has been received and successfully passed our quality inspection.

  • For an approved cancellation, the applicable refund will be initiated to the original payment method.

Partial COD Orders

  • For a successfully delivered Partial COD order that is subsequently approved for return, the eligible amount paid by the customer toward the returned product/order, including the ₹199 advance where applicable, will be refunded after the returned product is received and successfully passes our quality inspection.

  • Refunds for approved Partial COD returns will be processed through a payment method supported by Wave & Wear. Customers may be required to provide the necessary refund/payment details to complete the refund.

  • The ₹199 advance payment will be non-refundable if the shipment cannot be delivered due to customer-related reasons, including:

    • Refusal to accept the shipment;

    • Repeated unsuccessful delivery attempts due to customer unavailability;

    • Incorrect or incomplete delivery information provided by the customer; or

    • Failure to respond to the courier's delivery attempts.

  • The ₹199 advance payment will also be non-refundable where a cancellation request is made after the applicable cancellation period or after the order has been processed or dispatched and can no longer be cancelled.

  • If Wave & Wear cancels the order or is unable to fulfil it for reasons attributable to Wave & Wear, the applicable amount paid in advance will be refunded.

6. Exchanges

  • Approved exchange requests are generally processed within 8–10 working days from the date the returned product is picked up and successfully passes our quality inspection.

  • Exchanges are subject to product and size availability.

  • If the requested size or product is unavailable, our support team will contact you regarding available alternatives.

  • All exchange products remain subject to the eligibility requirements stated in this policy.

7. Reverse Pickup

  • Reverse pickup service is subject to courier serviceability and availability at your location.

  • If reverse pickup is unavailable, customers may be requested to self-ship the product to the return address provided by our support team.

  • Where courier charges are eligible for reimbursement, the applicable amount will be reimbursed after verification in accordance with the instructions provided by our support team.

  • Customers should not send a product back without first obtaining approval or return instructions from Wave & Wear.

8. Important Notes

  • All return, refund, cancellation, and exchange requests must comply with the applicable conditions and timelines stated in this policy.

  • Return, refund, and exchange requests must be approved by our customer support team before any product is sent back.

  • Partial COD customers should note that the ₹199 advance payment is part of the total order value and is not an additional COD charge.

  • For Partial COD orders, the ₹199 advance payment is non-refundable in cases of customer-attributable failed delivery or cancellation after the permitted cancellation period/processing stage, as described above.

  • Processing timelines may vary during festivals, public holidays, adverse weather conditions, courier disruptions, or unforeseen operational circumstances.

  • Wave & Wear reserves the right to reject a return, refund, or exchange request that does not meet the eligibility requirements and conditions stated in this policy.

Need Help?

For return, refund, cancellation, or exchange-related assistance, please contact us at wavewearsupport@gmail.com.

Wave & Wear
Where comfort meets luxury.