Return & Refund Policy

We strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we offer a straightforward 3 - days return and exchange policy.

Key Guidelines:

1. Order Modification and Cancellation:
• Orders can be cancelled within 24 hours of placement.
• Beyond 24 hours, cancellations are not possible.
2. Eligibility for Returns and Exchanges:
• Items must be returned within 3 days of receipt in their original condition—unworn, unwashed, with tags, and in their original packaging.
• Accessories, free gifts, and promotional items are not eligible for return or exchange.
3. Handling Charges: Each item can be exchanged once free of charge (no handling fee). If you wish to exchange the same item again (2nd time), a handling fee of ₹150 will apply.
4. Sale Products: Items purchased during sales or at special discounts are non-returnable and non-exchangeable.
5. Damaged or Incorrect Items:
• In case of receiving a damaged or incorrect item, please contact us immediately.
• We strongly encourage recording a video while unboxing the shipment as proof for claims.
6. Refunds:
• Prepaid Orders: Refunds will be processed back to your mode of payment within 7 days of receiving the returned item.
7. Exchanges:
• Exchanges are processed within 8-10 working days from the pickup date.
• Each item can be exchanged once free of charge (no handling fee). If you wish to exchange the same item again, a handling fee of ₹150 will apply. The second exchange request must be made within 24 hours of delivery, as requests made after this period will not be accepted.

For further assistance, contact us at wavewearsupport@gmail.com.